REFUND POLICY

Refund the legal way

1. Right of Withdrawal

As a consumer, you have the right to withdraw from your purchase contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

2. Exercise of the Right of Withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not obligatory.

3. Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

4. Return of Goods

You shall send back the goods or hand them over to us at the following address:

Karolina Nagyova (Vanilla and espresso)
Scheuchenstuelgasse 16
6020 Innsbruck
Austria

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

5. Costs of Return

You will have to bear the direct cost of returning the goods.

6. Diminished Value of Returned Goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To:
Karolina Nagyova (Vanilla and espresso)

Scheuchenstuelgasse 16

6020 Innsbruck

Austria
Email: vanilla.and.espresso@gmail.com

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ():

Ordered on ()/received on ()
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
Receipt/invoice of the purchase

QUICK RETURN GUIDE

And now in easy words 😉

1. You Can Return Items:

You have 14 days to return items after you receive them.

2. How to Return:

Let us know you want to return the items by sending us an e-mail.

Use the form below to make it easy (but it’s not required). Please, pack the items well for the return.

3. Getting Your Money Back:

We’ll refund what you paid, including delivery costs,

within 14 days of knowing you want to return the items.

Refunds are made using the same payment method you used.

4. Sending Items Back:

Send items back to us within 14 days of telling us you want to return them.

Send to:

Karolina Nagyova (Vanilla and espresso)

Scheuchenstuelgasse 16

6020 Innsbruck

Austria

Email: vanilla.and.espresso@gmail.com

5. Return Costs:

You pay for shipping the items back to us.

6. Condition of Returned Items:

You’re responsible for any loss in value if the items are not returned in their original condition.

Easy Return Form

(To use if you want to return items)

To:

Karolina Nagyova (Vanilla and espresso)

Scheuchenstuelgasse 16

6020 Innsbruck

Austria

Email: vanilla.and.espresso@gmail.com

I want to return these items:

Ordered on [date] / received on [date]
My name
My address
My signature (only if this form is on paper)
Date
Receipt/Invoice