1. Shipping Methods

We offer shipping through DPD and the services of a local post office to ensure that your order arrives safely and efficiently.

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2. Processing Time

Orders are typically processed within 1-3 business days. Please note that processing times may vary during peak seasons or holidays.

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3. Shipping Rates

We charge a flat rate of 9.99 EUR per shipment, regardless of order size or weight. The shipping costs are free with orders above 150 EUR.

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4. Delivery Times

Estimated delivery times may vary and typically range from 5-14 business days, depending on the shipping method chosen and your location.

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5. International Shipping

We momentarily ship only within European Union and to Switzerland. Additional customs fees, duties, and taxes may apply and are the responsibility of the customer.

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6. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order at any time using the provided link.

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7. Shipping Restrictions

Please note that we do not ship to P.O. boxes or military addresses (APO/FPO).

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8. Damaged or Lost Packages

If your package is lost or damaged during transit, please contact us at vanilla.and.espresso@gmail.com immediately.

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9. Changes to Address

If you need to change your shipping address, please contact us immediately. We may not be able to change the address if your order has already been shipped.

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10. Customer Service

For any questions regarding shipping, please reach out to our customer service at vanilla.and.espresso@gmail.com.