Welcome to Vanilla and Espresso, an online clothing store based in Austria. By using our website, https://www.vanilla-espresso.com (referred to as the "Website"), you agree to be bound by the following terms and conditions. Please read them carefully.
1. General Information
These Terms and Conditions ("Terms") apply to your use of the Website, including any purchases made through the Website. The Website is owned and operated by [Your Name], an individual based in Austria, doing business as Vanilla and Espresso.
2. Accounts
Customers may create an account on the Website to facilitate purchases and track orders. However, Vanilla and Espresso does not have the ability to manage or access the contents of your account. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.
3. Products
Vanilla and Espresso sells physical clothing items through the Website. We strive to ensure that product descriptions, images, and pricing are accurate. However, we do not warrant that the product descriptions or other content on the Website are accurate, complete, reliable, current, or error-free.
4. Payments
All payments on the Website are processed through third-party payment providers, Stripe and PayPal. By making a purchase, you agree to the terms and conditions of these third-party providers. Vanilla and Espresso does not store or have access to your payment information.
5. Shipping and Delivery
Shipping times and costs are displayed at checkout. We aim to dispatch orders within [insert dispatch time, e.g., 5-10 business days] after payment has been received. Shipping times may vary depending on your location. Vanilla and Espresso is not responsible for delays caused by shipping carriers or customs.
6. Returns and Refunds
If you are not satisfied with your purchase, you may return the item(s) within [insert return period, e.g., 14 days] of receipt for a refund or exchange. The item(s) must be unused, in their original condition, and with all original tags and packaging. Please note that shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
7. Customer Inquiries
For any inquiries regarding orders, products, or other matters, please visit https://www.vanilla-espresso.com/contact. We aim to respond to all inquiries within [insert response time, e.g., 48 hours].
8. Newsletter Subscription
Customers have the option to sign up for our newsletter to receive updates on new products, promotions, and other news. By subscribing, you agree to receive marketing emails from Vanilla and Espresso. You may unsubscribe at any time by clicking the "unsubscribe" link in any email you receive from us.
9. Privacy Policy
We value your privacy and are committed to protecting your personal information. Our Privacy Policy, which is available on the Website, outlines how we collect, use, and protect your data. By using the Website, you agree to the terms of our Privacy Policy.
10. Intellectual Property
All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of Vanilla and Espresso or its content suppliers and is protected by Austrian and international copyright laws. You may not use, reproduce, or distribute any content from the Website without our express written permission.
11. Limitation of Liability
Vanilla and Espresso is not liable for any damages arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages. This includes any damages resulting from the use of products purchased from the Website.
12. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website after any changes are made constitutes your acceptance of the new Terms.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of Austria. Any disputes arising from these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the courts of Austria.
14. Contact Information
If you have any questions about these Terms, please contact us at https://www.vanilla-espresso.com/contact.
Effective Date: 1.6.2024